Legal
Terms & Conditions
The terms on which CSGHP Ltd quotes for and carries out work.
1. About us
CSGHP Ltd (trading as CS Gas Heating & Plumbing) is registered in England and Wales, company number 11826928, at 142 Main Rd, Underwood, Nottingham NG16 5GN. We are Gas Safe registered under number 593241 and carry out domestic work only.
2. Quotations and estimates
Quotations for boiler and heating installations are free and given in writing after a survey. A quoted price is fixed for the work described in it. Work that could not reasonably be identified at survey, for example concealed pipework, structural issues or pre-existing faults elsewhere in the system, will be priced separately and agreed with you before it is carried out.
3. Repair and diagnostic visits
A diagnostic repair visit is charged at £80 + VAT and includes the first hour on site. If further time or parts are needed, we will give you the price before continuing. Boiler servicing starts from £75 + VAT and landlord CP12 certificates from £85 + VAT with a service. Prices are subject to change; the price given for your job applies.
4. Appointments and access
We work Monday to Friday 8:00am–6:30pm and Saturday 8:30am–12:00pm. Please make sure we have safe access to the boiler, controls, gas meter and water supply. If we cannot gain access at an agreed appointment, a further visit may be chargeable.
5. Guarantees and warranties
Most work carries a 12-month workmanship guarantee, with terms varying for certain repairs. New boilers carry the manufacturer's own warranty of 5, 7 or 10 years depending on the appliance chosen, subject to the manufacturer's conditions, which normally include an annual service by a Gas Safe registered engineer. Guarantees do not cover damage caused by third-party work, misuse, system neglect such as running without inhibitor, or faults in parts of the system we did not install or were not asked to work on.
6. Payment
Unless agreed otherwise in writing, payment is due on completion of the work. Installations may require a deposit towards materials, which will be set out in your quotation. VAT is charged at the prevailing rate where applicable.
7. Cancellation
You can cancel a booked appointment by phone or email. Where you have accepted a quotation and we have already ordered non-returnable materials or begun work, we may charge for those costs. Consumers have statutory cancellation rights where a contract is agreed away from our business premises, which are not affected by these terms.
8. Insurance and liability
We hold £2m public liability insurance. We are responsible for loss or damage caused by our own negligence or failure to carry out the work with reasonable care and skill. We are not liable for pre-existing faults, for the condition of equipment we did not install, or for losses that were not reasonably foreseeable. Nothing in these terms limits liability where the law does not allow it.
9. Gas safety
If we find an appliance to be immediately dangerous or at risk, we are required to act in accordance with Gas Safe Register procedures, which may include disconnecting or capping the appliance. If you smell gas, call the National Gas Emergency Service on 0800 111 999 before contacting us.
10. Complaints and governing law
If something is not right, contact us first and we will put it right wherever we can - email chris@csghp.com or call 07792 651029. These terms are governed by the law of England and Wales. See also our privacy policy.